I really enjoy reaching out to new clients to find out the “why” behind a client entrusting our team for their project.
Nick and Andrew — our lead discovery team — were able to earn a good sized web design and development project recently for the Texas Co-Op Power Magazine.
Reaching out to Carol Moczygemba, we were given some great feedback including what has become my favorite “new client” quote of all time.
Having the great fortune working in such a dynamic industry over the past 15 years, the quote stands out – particularly with how hard our team strives for putting integrity first.
Here is what Carol said:
From: Carol Moczygemba [mailto:email@example.com]
Sent: Sunday, April 18, 2010 10:50 PM
To: Steve Kahle
Subject: Re: White Lion Project : Thank You!
Hi Steve -
I think Nick and Andrew “got it” for the most part – there were a few details we needed to clarify when they came to visit, but it seems that is being handled to our satisfaction. I don’t have a comparison point to gauge the complexity of our project against others you have developed, but I know we have expectations that may be very different from other projects simply because we’re a publication. I think both Nick and Andrew are sensitive to that and open to working with us to achieve exactly what we have in mind.
Second question – one other competitor was very close to White Lion in our evaluations – White Lion won out because we ultimately felt more comfortable working with an established team of developers, web architects and designers. We are an organization with a long history and stable team of colleagues. We value those qualities in White Lion. We were impressed with your knowledge base, but as much as that, we all had a strong sense of your integrity.
I don’t know that this answers your questions. Let me know if there’s something I missed.
Steve C. Kahle
White Lion Internet Agency